About Us

A new regional community health centre was created in 1995 when the Centre de santé communautaire du Niagara, founded in 1992, was merged with the Centre de santé communautaire de Hamilton. With its two points of service, in Welland and Hamilton, overseen by a single board of directors, the Centre de santé communautaire Hamilton/Niagara (CSCHN) delivers primary health, social and community services, including violence prevention programs, to the region’s French-speaking population.

The CSCHN is a non-profit group funded by the Hamilton Niagara Haldimand Brant Local Health Integration Network (LHIN). It has become what it is today—and continues to evolve—thanks to the support of the Francophone community across the Hamilton and Niagara areas.

Mandated to provide health, social and community services in French with a view to improving the health and quality of life of French speakers in Hamilton and Niagara, the CSCHN runs programs based on the community’s needs according to the latest data. These programs are developed and delivered in accordance with all best professional practices, codes of ethics, approved management systems and Canadian Centre for Accreditation (CCA) requirements, as per the conditions of our accreditation (May 2016) and the performance indicators set by our funders on the regional, provincial and federal levels.

To learn more about our strategic approach that will support our efforts to better serve the Niagara and Hamilton populations and improve our services, please consult the following infographic: Strategic Plan 2024-2027.

Mission

The services offered by the CSCHN are central to the well-being and vitality of the francophone community.

Vision

Members of the French-speaking community in all its diversity benefit from the care and support they need to thrive.

Aspiration

The CSCHN is proactive and valued by its staff, customers, community and partners.

Values

Person-centered

This value underscores the CSCHN’s commitment to putting the well-being and interests of the people it serves first. In practical terms, this means that all decisions and initiatives are evaluated based on their alignment and impact on improving the well-being of the individual.

Compassion

With this value, the CSCHN recognizes the importance of human relationships and sensitivity to the people it serves, in order to provide the appropriate care and support to meet the needs of each individual.

Respect

This value underscores the CSCHN’s commitment to treating every person and stakeholder with respect, whatever the context. It ties in with the previous values to guide the behaviour expected of everyone in the CSCHN organization towards others.

Collaboration

With this value, the CSCHN expresses its desire to build strong partnerships with the stakeholders who contribute to the CSCHN’s success. Collaboration also means sharing resources and expertise, and working together to achieve common goals, thus fostering a sense of unity and shared responsibility.

Innovation

The CSCHN’s commitment to forward-thinking solutions is a driving force behind the implementation of its strategic plan. This value encourages the CSCHN to explore new ideas, capitalize on technological advances and seek new approaches to challenges. By fostering a culture of innovation, the CSCHN aims to improve the effectiveness and efficiency of its services and ensure that it remains flexible and resilient.