More About Us

More About Us

Our Policies

The CSCHN’s policies with respect to its practices, delivery of services, community outreach and sharing of resources are detailed in the following documents:

Strategic Planning

Strategic planning is one of the most important tasks of the Board of Directors. Planning sets the direction for the organization and ensures that the organization is moving in the right direction. The Board of Directors is responsible for establishing the vision, mission and organizational values that will guide the organization in all its work.

The CSCHN reviews its strategic plan every three to five years. This will include the following:

  • Review and if necessary revise the vision of the CSCHN
  • Review and if necessary revise the CSCHN’s mission
  • Review and if necessary revise the organizational values
  • Environmental scan
  • Consultation with clients and the community
  • Consultation with staff, volunteers including board members

Each year, management prepares an operational plan based on the objectives and orientations in the strategic plan approved by the Board of Directors.

Board of Directors

The CSCHN’s Board of Directors adopts written policies and procedures that inform its governance approach and its relationship with Executive Management.

Guided by the Corporations Act as well as the CSCHN’s statutes and regulations, the Board ensures that the right policies and procedures are in place to allow the CSCHN to fulfil its mission.

The Board is comprised of ten (10) individual members: five (5) representing the Niagara area and five (5) representing the Hamilton area (including Burlington).

Board of Directors and Executive Management

Members of the Board of Directors

Ernest NdabahagamyePresident

Sylvère BaransegetaVice-president

Gérald Lachapelle – Treasurer

Diane MartinSecretary

Julie Turmel – Administrator

Marcel Maurice – Administrator

Rostand Tonleu Tonfack – Administrator

Nejib Chekir – Administrator

Nancy Larivière – Administrator

Lucie Larose – Administrator

Become a CSCHN Member

The CSCHN believes that the Centre belongs to the people who use it – the people who use its services. People who come to the Centre are not just clients, but participants who have the right and responsibility to participate in the planning, development of programs and policies that affect the Centre and its clients.

Why become a member?

  • To have a say in the operation, direction and control of the Centre’s services and activities,
  • To exchange with other francophones on the programs and services of the CSCHN,
  • It’s free!

When you become a member, you can:

  • Vote in the general assembly, elect the members of the board of directors
  • Be elected as a member of the Board of Directors
  • Participate in committees and bring new ideas to the CSCHN

What is required to become a member?

  • Be over 18 years old
  • Be French-speaking
  • Reside, for at least 3 continuous months, in the Hamilton (including Burlington and Brantford), Niagara, Haldimand- Brant geographical area.
  • Not be gainfully employed by the CSCHN, and
  • Adhere to the mission and goals of the CSCHN

How do I apply for membership?

  • Read and complete the membership form. You can ask for help from a CSCHN employee
  • Complete and submit the completed form (found below).

Help us serve you better!

Membership Form

I hereby certify that I am over 18 years of age, that I am French speaking, that I have been a permanent resident of the geographic area of Hamilton (including Burlington and Brantford), Niagara and Haldimand-Brant for at least (3) continuous months prior to the submission of my application for membership, that I am not gainfully employed by the CSCHN, and that I am committed to the mission, vision, values and goals of the CSCHN.


Your well-being is our reason for being.


To be at the forefront and a key player in achieving optimal wellness in our communities.


  1. Gig and Bold: Create and spread a bold culture that inspires results.
  2. Dignity and Respect: To treat others as we would want to be treated.
  3. All: Equity, inclusion, and social justice are at the heart of our work.
  4. Collaboration: We work together to achieve our goals.
  5. Recruit and Develop: Raising the bar of performance with every hire and promotion..
Membership Form
First Name
Last Name


Street and apartment number
(domicile - cellulaire - travail)

Further Information

If yes, which one(s)
The registration of your name and surname as signature value.


The Centre de santé communautaire Hamilton/Niagara (CSCHN) recognizes the importance of protecting the privacy of the personal information with which it is entrusted. By personal information, we mean any information that identifies you directly, such as your full name, home address, email address or telephone number, as well as any comments you may make regarding the CSCHN.

The personal information we collect from you is used to draw up the official list of CSCHN members. Your name may appear on a list of members with voting rights at the annual general meeting.¹ The CSCHN may also send you information by mail or email to keep you informed of its activities. Rest assured that your personal information, such as your name and address, will not be shared or sold to anyone without your express permission.

We also collect information that cannot be used to identify you personally, such as your age group, in order to better understand the use of our website. Please contact France Vaillancourt, Executive Director, for further information regarding the CSCHN’s policies and practices concerning the collection, use and disclosure of personal information.

¹Only members in good standing who have been registered with the CSCHN for at least thirty (30) days, or their respective proxies, may propose, support, debate or vote on proposals at the meeting.

CSCHN Advisory Committees
coin des familles sign
salle de reunion

The Centre de santé communautaire Hamilton/Niagara (CSCHN) is committed to ensuring the full participation of its clients and members of the community in the design, delivery and assessment of its programs and services and in matters related to governance and public relations.

To honour this commitment, the CSCHN has created and supports advisory committees that reflect and represent the range of its clientele. Clients of all backgrounds and members of the community can play an active role by joining an advisory committee, for the purpose of sharing feedback on programs and services and advising on the CSCHN’s priorities.

As an advisory committee member, you can also have a direct impact by helping to organize various activities and events.


To reflect the needs of the community and the clientele of the CSCHN’s programs and services.


The committees aim to assist the CSCHN in its operations and community actions by:

  • Offering a clearer picture of the clientele’s needs
  • Providing direct feedback on programs, services and priorities
  • Helping to plan the CSCHN’s activities
  • Influencing the CSCHN’s general approach
  • Developing and enhancing the leadership abilities of the CSCHN, its clientele and the community as a whole

Current Advisory Committees

  • Advisory Committee for Seniors
  • Advisory Committee for Newcomers
  • Advisory Committee for Parents of Young Children
  • Advisory Committee for Youth (Hamilton only)

For more information, please contact the CSCHN’s Head of Volunteering.

Tel: 905-734-1141 ext. 2351
Toll-free: 1-866-885-5947 ext. 2351

Careers at CSCHN

Our career page has been revamped.

Please consult our job opportunities by visiting

Francophone positions to be filled for external agencies
Quality Improvement Plan (QIP)

Quality Improvement Plans (QIPs) are developed by organizations across the health care sector in response to the Ministry of Health and Long-Term Care’s objectives for improving the quality of health care. The Centre de santé communautaire Hamilton/Niagara (CSCHN) has produced its own QIP every year since 2013. For more information about our quality objectives, please read the following documents:

Annual Client Satisfaction Survey

Each year, the Centre de santé communautaire de Hamilton/Niagara asks its clients to rate their satisfaction with the service they have received.

The Centre uses the information collected through the survey solely for the purposes of analysis and improving service.

Results of 2018 Survey (French Only)

Results of 2019 Survey (French Only)

Results of 2020 Survey (French Only)